Search results for "Student satisfaction index"
showing 3 items of 3 documents
Enhanced TESF methodology for course excellence
2010
The need to achieve the excellence in services provided by a University has been object of study and research for several decades. Often, the focus is not only on the education service, but on several satellite services provided by a university. This article focuses on teaching, considered as a central service, believing (the authors) that the improvement actions of an academic institution should always start from this service. The work proposes the implementation of a tool able to measure student perceptions on certain selected aspects of the course. This tool is part of the Teaching Experiment and Student Feedback (TESF) methodology previously developed by the authors. Here, the steps to …
Statistical properties of a new student satisfaction index
2010
Quality of Higher Education is increasingly important in all developed countries. In fact quality and reputation are key elements to control the flow of students at national and international level. The authors have shown that quality of education can be improved through a process of self-assessment of the teaching services and a well studied analysis of the student feedback. In particular a new student satisfaction index was formulated which allows student feedback being summarised and interpreted for a continuous course improvement. In this paper some statistical properties of the student satisfaction index are illustrated, and comparisons with other measures based on Likert scales are ma…
TESF Methodology for Statistics Education Improvement
2010
The need for universities to achieve excellence in the services they provide has been the subject of research for several decades. The idea of involving students and recognizing the importance of their opinions has led to the creation of various models and tools. This paper focuses on teaching, a central service from which improvement actions of an academic institution should always begin. The article reviews and updates the previously developed Teaching Experiments and Student Feedback methodology. The methodology, which is primarily addressed to statistics teachers, allows practical aspects to be organized and decisions to be made based on data that has been collected from students and sc…